Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@21captains.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@21captains.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or change of mind.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Excellent

Great

My car had a strange odour and it was gone within a week.

Happy customer

We bought the slims for our caravan, and are not travelling until May. So at this stage, they have not been tested in the caravan. However, I tested them in our wardrobes at home and I have noticed a significant difference in the reduction of musty odours. Yet to be tested for moisture in the caravan.

OG air refiner

Bought x3 of these, 1 for our home fridge, 1 for our Troopy and 1 for our camping fridge, works really well, happy with the product

Excellent idea, works well

Untested

I ordered the slims for my caravan. They are well made and lightweight, which is important in a caravan. As yet they are untested as we have not travelled since receiving them. I would be happy to do a review after our trip in May.

Best product

My family and I have bought multiple of these works a treat we have just started our lap and have hit bad weather near Coffs Harbour and these have helped heaps

As Advertised

Great product, value for money

Og and the slims

I am so in love with 21 captains I had a damp smell in my wardrobe and I have put 2 slims in there the damp smell is gone.I had brought 4 slims and 2 OG's.I have put a slims in my car.1 in the toilet room and my Og are in my bedroom and loungeroom.
I would highly recommend these to everyone.

Great product

We go through 5 to 10 moisture absorbers monthly, living in north qld. We have now replaced these with 21 Captains in our house and our caravan. They work a treat

happy

looks the good presented well just about to try them out

They work well 👍 I would recommend them to anyone.

Great Product so happy to find

Have now purchased 8 slim and 2 of the bigger ones. In my walk in robe, bathroom and drawers and purchased 4 for our caravan when it arrives!! No more mould and no musty smell. Love them. Take them out for a sunbathe once a month.

Brilliant

So happy with the product and the customer service. I was worried I wouldn't get it in time before we moved onto the next spot so I msged the team who popped in onto express shipping for me which i am so greatful for. Thanks so much guys im sure I will be ordering more soon :)

Wow amazing

This products works just as described, well worth it and thank you for the amazing special price you put on. Highly recommend

Great product, great service

Excellent

I’ve been quite happy with Air refiner, noticed the difference first day

Great product

Love how easy the air refiners work.
Will be getting more.
Quick delivery
10/10

Brilliant so far

I’ve got a secondhand car from a guy that smoked A LOT in it. I have tried everything but on hot days it still seems to linger back in the car. I’ve only had 21 captains in there for a week and it seems to be making a difference already, we’ll see how it is in a few months and I will give another update

Great

These little packs pack a punch and are great work really well in the camper

Easy

A product that's so easy to use, set, sun reset. And it works well done to all involved

SAO

Slick looking product!! Beautifully made and packed! Well presented and they slip in any spot you want to put them!!
Thank you for giving us an AMAZING AUSTRALIAN MADE PRODUCT!!

Just started using in our van. They seem to be making a difference already

Makes a massive difference to neutralize our cats litter box smell. Without the Air refiner I would get 4 days without smell. Now I can go over a week!

Fantastic product

Country/region

Refund Policy