Shipping Policy

Thank you for visiting and shopping at 21Captians. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation will be sent to your email address after placing your order. Please keep this email as proof of your purchase.

      2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for whatever reason there are any delays.

However, some orders may ship within as few as 2 days, and some may take up to 14 days.

      3. Shipment Locations

  • Domestic Only

21Captains does not ship internationally at this time. We ship domestically only - anywhere within Australia.

      4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only, and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact your delivery times. Unless there are exceptional circumstances, we make every effort to fulfil your order.

      4.1. Please Note:

  • Business day means Monday to Friday, except public/holidays.
  • Orders are not shipped or delivered on weekends or public/holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date.  

Frequently Asked Questions