Shipping Policy

Thank you for visiting and shopping at 21Captians. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation will be sent to your email address after placing your order. Please keep this email as proof of your purchase.

      2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for whatever reason there are any delays.

However, some orders may ship within as few as 2 days, and some may take up to 14 days.

      3. Shipment Locations

  • Domestic Only

21Captains does not ship internationally at this time. We ship domestically only - anywhere within Australia.

      4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only, and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact your delivery times. Unless there are exceptional circumstances, we make every effort to fulfil your order.

      4.1. Please Note:

  • Business day means Monday to Friday, except public/holidays.
  • Orders are not shipped or delivered on weekends or public/holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date.  
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The OG - Air Refiner
Liz M. (Brisbane, AU)
Fantastic

Love these reusable deodorisers. They look great too. I have them in the Van, bedrooms and robes. I loved the communication after I placed my order too. Sure they are expensive but they are well worth the cost :)

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The Slim - Air Refiner
Elizabeth B. (Perth, AU)
Fresh n best

The slim 21captains deodorisers I purchased are the absolute best!!! .
They look great 👍 they are the perfect size and they do what they say !! .
I’m very happy with them as we are setting our first ever caravan and using all non toxic and environmentally friendly products. So 21captains is a win for us .
Also the customer service is great 😊

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The Slim - Air Refiner
Tammy V. (Brisbane, AU)
Slim line Air Refiner

I bought one for car as we have our dog cones travelling with us and it has helped heaps I would recommend to buy these.

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The Slim - Air Refiner
Kathy M. (Brisbane, AU)

Loving them. Was given one as a present, then I ordered more for our yacht that we live aboard. Working a treat ❤️

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The Slim - Air Refiner
Warwick D. (Sydney, AU)
The slim

It’s great

It's not to bad,,, I wouldn't rush out to buy another straight away.

The Slim - Air Refiner

Beautifully hand made product! Placed one inside my car and noticed a difference straight away! Even helped with my windows from fogging up in the mornings.
I'll be back to grab more

S
The OG - Air Refiner
Simon (Brisbane, AU)
Simon

Just what my boat needed to absorb those musty smells. Lasts a long time .

A
The OG - Air Refiner
Andrew D. (Sydney, AU)

Fantastic product and excellent service.

C
The Slim - Air Refiner
Carolyn B. (Perth, AU)
So refreshing

So easy to use

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The OG - Air Refiner
Robin K. (Deebing Heights, AU)
These work brilliantly!

Have them on my window sills hidden in decorative metal candle pots and no matter how cold it is outside the inside of the window stays dry!
My car is parked out in the open but never have to wipe moisture from the inside of the windshield thanks to the one I keep on the dash!!

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The Slim - Air Refiner
Manlio M. (Sydney, AU)
That good I brought more

Highly recommend
Great service 👌

B
The Slim - Air Refiner
Belinda H. (Bundaberg, AU)
Slim Air Refiner

Purchased two slim air refiners for our new rooftop tent. Really reduced the “new” smell and have not had condensation build up in the tent since using them! Brilliant! Thankyou!

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The Slim - Air Refiner
Sharon A. (Sydney, AU)
Slim

Great product, utilizing them in caravan wardrobe
Fully recommend

S
The OG - Air Refiner
Sharon A. (Sydney, AU)
Goodbye condensation

Happy to say, I’m impressed with 21Captains super cute little packages. I purchased 2 slim and 2 OG’s. I’ve got 1 OG in my wardrobe in the house and the other 3 in our caravan. They are working well. No more risk of spilling the liquid from other branded products.(Did that once, what a horrible byproduct to clean up and it damaged several sets of sheets)

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The Slim - Air Refiner
Chris S. (Geelong, AU)
Odours

Removed odours from refrigerator, will recommend to friends and purchase again

D
The OG - Air Refiner
Diana R. (Brisbane, AU)
Great Product

Keeps the moisture out of our caravan.

D
The OG - Air Refiner
David C. (Brisbane, AU)
Super thanks…

So excited to have these in our van.

Works a treat - I have it in the boot of my vehicle

A
The Slim - Air Refiner
Alasdair R. (Amsterdam, NL)
Great lil product

Bought this to take the moisture out of my car , its works really well and my windscreen no longer fogs up in the mornings

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The Slim - Air Refiner
Rachel S. (Melbourne, AU)
This is AMAZING!

I bought this in the hope that it would take the moisture out the fridge in our caravan when we go camping! I was very sceptical…. But they really do work!! No more soggy cardboard egg cartons!!!

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The Slim - Air Refiner
Will G. (Newcastle, AU)
Slim Air Refiner

Works so well, put it in the fridge in my canopy and the smell was gone within a day. Can’t recommend it enough

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The OG - Air Refiner
Lisa W. (Perth, AU)
Can definitely see a difference

I am using these in the bedroom, kitchen and walk-in pantry. I can definitely see and feel a difference in the amount of moisture in the air and on surfaces. My house is built up off the ground on piers so I can have a lot of cold, damp air under my house during winter and it has been an issue to control air quality due to moisture levels. Will buy more.

First time buying, delivery very quick and product does exactly what it is meant to do.

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The OG - Air Refiner
Kylie B. (Brisbane, AU)
Don’t believe me. Try for yourself

Have brought several other “products” that say they work and rave about them. Then 21 Captains popped up on my Tik Tok and I had to see for myself. Well 21 Captains you have gone above and beyond, well done. First time user. Will be definitely buying more.