Shipping Policy

Thank you for visiting and shopping at 21Captians. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation will be sent to your email address after placing your order. Please keep this email as proof of your purchase.

      2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 5 days. We will contact you for whatever reason there are any delays.

However, some orders may ship within as few as 2 days, and some may take up to 14 days.

      3. Shipment Locations

  • Domestic Only

21Captains does not ship internationally at this time. We ship domestically only - anywhere within Australia.

      4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only, and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact your delivery times. Unless there are exceptional circumstances, we make every effort to fulfil your order.

      4.1. Please Note:

  • Business day means Monday to Friday, except public/holidays.
  • Orders are not shipped or delivered on weekends or public/holidays.
  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
  • When placing your order, we consider these factors when calculating the Estimated Delivery Date.  
Based on 127 reviews
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The Slim - Air Refiner
SUSIE (Perth, AU)
Brilliant so far

I’ve got a secondhand car from a guy that smoked A LOT in it. I have tried everything but on hot days it still seems to linger back in the car. I’ve only had 21 captains in there for a week and it seems to be making a difference already, we’ll see how it is in a few months and I will give another update

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The OG - Air Refiner
Chad (Sydney, AU)
Great

These little packs pack a punch and are great work really well in the camper

S
The Slim - Air Refiner
Sam D. (Adelaide, AU)
Easy

A product that's so easy to use, set, sun reset. And it works well done to all involved

S
The Slim - Air Refiner
Sarah G. (Brisbane, AU)
SAO

Slick looking product!! Beautifully made and packed! Well presented and they slip in any spot you want to put them!!
Thank you for giving us an AMAZING AUSTRALIAN MADE PRODUCT!!

J
The OG - Air Refiner
Jim E. (Sydney, AU)

Just started using in our van. They seem to be making a difference already

Makes a massive difference to neutralize our cats litter box smell. Without the Air refiner I would get 4 days without smell. Now I can go over a week!

Fantastic product

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Shipping Protection
Hugh (Brisbane, AU)
Handy and it works!!

Love this product as it is compact and works!

These work fantastic

C
The OG - Air Refiner
Carol L. (Melbourne, AU)
No more ciggie or dog aroma in the car

I’m bad I know, smoking in the car 😖, also have my dog in there from time to time. Amazing outcome with 21 Captains

Fantastic Product Works well

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The OG - Air Refiner
Billie R. (Brisbane, AU)
Amazing product

Using this product around my house and it’s great. For something so small, it does a big job well

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The Slim - Air Refiner
Susan V. (Sydney, AU)

The Slim - Air Refiner

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The OG - Air Refiner
Damien B. (Brisbane, AU)
So great I had to buy more.

I originally bout 2 of the OG for our bedrooms and 2 of the slims for our cars. As I live in FNQ it is constantly damp due to rain and humidity. No more damp smells. Recently bought more for our car fridges and other rooms in the house. Alec & Sasha keep up the awesome work!

Excellent product, well made & good communication with company

S
The OG - Air Refiner
Sharon A.S. (Brisbane, AU)
Moisture begone

Love my 21Captains air fresheners.
I have them in my caravan & have given my son one for his hardtop-rooftop tent. Wonderful Australian made product .

B
The Slim - Air Refiner
Bronwyn F. (Perth, AU)
Air refiner

This product is incredible.
We have a strong unpleasant smell in the laundry area caused by the drain. Tried multiple commercial products to no avail. 24hrs in the laundry and the 21Captains has removed all the smell. This is a big winner for us!! Well done.

A
The OG - Air Refiner
Adrian N. (Brisbane, AU)

The OG - Air Refiner

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The OG - Air Refiner
Clayton H. (Adelaide, AU)

The OG - Air Refiner

A
The OG - Air Refiner
Aaron C. (Perth, AU)

The OG - Air Refiner

Well made, and stoked its Aussie made, looking forward to what it’s supposed to do!

L
The Slim - Air Refiner
Lea-Anne S. (Brisbane, AU)
Very Happy

We have had ours for 2 weeks, and can already notice the difference in our ensuite.
And the one in our lil Avan camper looks really good.
Thank you for a fabulous product 😊

Awesome product

P
The Slim - Air Refiner
Peter D. (Sydney, AU)
Slim air refiner car-fridge

Awesome product I’ll have to get sum for the caravan as well