Privacy policy

This Privacy Policy describes how www.21captains.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customerservice@21captains.com or by mail using the details provided below:

PO Box 12, Booval Fair, QLD 4304, Australia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers Afterpay and TPR Wallet, email address, and phone number.

     

    Sharing Personal Information

    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioural Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
    • We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt out of targeted advertising by:

     

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  •  

     

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimise your experience on our Site and to provide our services.

    [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

    Last updated: 13 June 2022

    Based on 86 reviews
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    It's not to bad,,, I wouldn't rush out to buy another straight away.

    The Slim - Air Refiner

    Beautifully hand made product! Placed one inside my car and noticed a difference straight away! Even helped with my windows from fogging up in the mornings.
    I'll be back to grab more

    S
    The OG - Air Refiner
    Simon (Brisbane, AU)
    Simon

    Just what my boat needed to absorb those musty smells. Lasts a long time .

    A
    The OG - Air Refiner
    Andrew. D. (Sydney, AU)

    Fantastic product and excellent service.

    C
    The Slim - Air Refiner
    Carolyn B. (Perth, AU)
    So refreshing

    So easy to use

    R
    The OG - Air Refiner
    Robin K. (Deebing Heights, AU)
    These work brilliantly!

    Have them on my window sills hidden in decorative metal candle pots and no matter how cold it is outside the inside of the window stays dry!
    My car is parked out in the open but never have to wipe moisture from the inside of the windshield thanks to the one I keep on the dash!!

    M
    The Slim - Air Refiner
    MM (Sydney, AU)
    That good I brought more

    Highly recommend
    Great service 👌

    B
    The Slim - Air Refiner
    Belle H. (Bundaberg, AU)
    Slim Air Refiner

    Purchased two slim air refiners for our new rooftop tent. Really reduced the “new” smell and have not had condensation build up in the tent since using them! Brilliant! Thankyou!

    S
    The Slim - Air Refiner
    Sharon (Sydney, AU)
    Slim

    Great product, utilizing them in caravan wardrobe
    Fully recommend

    S
    The OG - Air Refiner
    Sharon (Sydney, AU)
    Goodbye condensation

    Happy to say, I’m impressed with 21Captains super cute little packages. I purchased 2 slim and 2 OG’s. I’ve got 1 OG in my wardrobe in the house and the other 3 in our caravan. They are working well. No more risk of spilling the liquid from other branded products.(Did that once, what a horrible byproduct to clean up and it damaged several sets of sheets)

    C
    The Slim - Air Refiner
    Chris S. (Geelong, AU)
    Odours

    Removed odours from refrigerator, will recommend to friends and purchase again

    D
    The OG - Air Refiner
    Diana R. (Brisbane, AU)
    Great Product

    Keeps the moisture out of our caravan.

    D
    The OG - Air Refiner
    Dave &.J. (Brisbane, AU)
    Super thanks…

    So excited to have these in our van.

    Works a treat - I have it in the boot of my vehicle

    A
    The Slim - Air Refiner
    Ali R. (Amsterdam, NL)
    Great lil product

    Bought this to take the moisture out of my car , its works really well and my windscreen no longer fogs up in the mornings

    R
    The Slim - Air Refiner
    Rach (Melbourne, AU)
    This is AMAZING!

    I bought this in the hope that it would take the moisture out the fridge in our caravan when we go camping! I was very sceptical…. But they really do work!! No more soggy cardboard egg cartons!!!

    W
    The Slim - Air Refiner
    Will G. (Newcastle, AU)
    Slim Air Refiner

    Works so well, put it in the fridge in my canopy and the smell was gone within a day. Can’t recommend it enough

    L
    The OG - Air Refiner
    Lisa W. (Perth, AU)
    Can definitely see a difference

    I am using these in the bedroom, kitchen and walk-in pantry. I can definitely see and feel a difference in the amount of moisture in the air and on surfaces. My house is built up off the ground on piers so I can have a lot of cold, damp air under my house during winter and it has been an issue to control air quality due to moisture levels. Will buy more.

    First time buying, delivery very quick and product does exactly what it is meant to do.

    K
    The OG - Air Refiner
    Kylie 😊. (Brisbane, AU)
    Don’t believe me. Try for yourself

    Have brought several other “products” that say they work and rave about them. Then 21 Captains popped up on my Tik Tok and I had to see for myself. Well 21 Captains you have gone above and beyond, well done. First time user. Will be definitely buying more.

    Great product

    Great little product that works brilliantly. Highly recommend

    That it works

    They work a treat

    E
    The OG - Air Refiner
    Emma B. (Sydney, AU)
    A lifesaver for my soggy car!

    My car suffered some water leaking and the carpet got wet leaving things damp and stinky. The 21 Captains Air Refiners have helped so much with not only making everything smell better, but also absorbing some of the remaining dampness - they've made such a difference so quickly!

    N
    The Slim - Air Refiner
    Nick M. (Sydney, AU)
    Great product

    Great product. Awesome idea. Works well. Seems to be well made. Definitely recommend.